The Top 10 Questions to Consider when Choosing Home Care Software

The Top 10 Questions to Consider when Choosing Home Care Software

Choosing the right software to help manage your home care agency or HCBS agency can be difficult. How much do you want to spend? Which features do you need? With so much to think about, we’re breaking down The Top 10 Questions to Consider when Choosing Home Care Software for your Agency.

  1. What is your overall budget for this software? Consider if the software will be your primary tool or will be used along with other programs and adjust pricing expectations accordingly.

  2. How many systems will you use? Are you looking for an all-in-on solution, or something to integrate with other programs you use? If you plan to integrate with other systems, make sure you know what those are so you can verify they work well together.

  3. How many clients does your agency serve? Many solutions charge based on the number of clients or users. It is helpful to know this information as you scout options.

  4. What sort of commitment are you willing to make? Determine if you are looking for a month-to-month subscription, a yearly commitment, or a one-time purchase to own the platform.

  5. Which features do you require for your expected price range? Define the functions you expect your software to include. Outline additional bonus features to look for that may sway your decision.

  6. Is the software compliant? First and foremost, is it HIPAA complaint? Secondly, does it offer state-specific solutions such as EVV?

  7. Can the software be accessed from your devices? If you have employees out in the field recording information on a tablet, you’ll want to find software that works from any device.

  8. Does the software come with support services? Make sure you verify help is available when you need it. Is there a chat bot? A help desk number? An email? A help section?

  9. Who all can benefit from the software? Will this tool simply help your admins or agency owner, or will caregivers have a login? Will clients and families have access? Can access be given to other parties?

  10. How easy is it to use? At the end of the day, you want to make sure you are choosing a solution that will help you, not that will confuse you or add more work to your load. Always request a demo of the software to verify it is user friendly.

We hope you find success in your search for the perfect Home Care Software solution. Visit our blog for more HCBS content.